I am committed to protecting your privacy and maintaining the security of any personal information you provide me with. This statement outlines how I ensure this and how I comply with legislation on data protection.
1: DATA PRIVACY IN MY PRACTICE
I keep written paper notes identified by a code and without your name or address, holding basic information about each session in a locked cabinet for my own use. I also store your name, address and telephone number in a separate locked safe, these are shredded when our sessions end. I keep my notes for ten years in case you should return, after which time they too are shredded. During the weeks we are meeting, I keep your first name and telephone number on my mobile phone in case I need to contact you when away from my therapy room. I also retain your first name and telephone number on paper after therapy is finished, again stored in a locked cabinet, should I need to identify you later.
All personal information disclosed to me is confidential however there are two exceptions: first as a member of BACP I am required to have supervision with a colleague where I may discuss clients, (however I do not disclose full names so you cannot be identified); secondly if you were to tell me something that made me think you might harm yourself or somebody else then I might need to break confidentiality.
2: INFORMATION I COLLECT
I may collect personal information from you in order to fulfil your service requests. This includes email addresses, personal name, postal address, and contact numbers where submitted online via email or the Contact Me page. Any personal information used is for the operation and fulfilment of a service requested by you.
Under the Data Protection Act 1998 and the General Data Protection Regulations 2018, you have the right to review any personal information provided to us at any time. This includes reviewing for correctness, requesting correction of errors – that information cannot be used to contact you, that information can be deleted from my records, and to opt-out of communication.
3: KEEPING YOUR INFORMATION SECURE
Our servers are protected using HTTPS and SSL technology. Any data provided by you to us will be as secure as it can be. I am fully aware of my responsibilities regarding data under the Data Protection Act 1998 and the General Data Protection Regulation 2018.
4.1: WHAT ARE COOKIES
Cookies could be either persistent or session cookies. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.
1. To provide a more interactive and personal user experience
2. For statistical purposes
3. To show adverts that you may be interested in and control the number of times you see them
It is important to note that disabling cookies may have a negative impact on how a site runs.
4.3: COOKIES USED BY SERVICE PROVIDERS
4.4: COOKIE DISABLING
5: EXTERNAL WEB LINKS
6: SPAM POLICY
I am strongly against spam. I only contact my clients when they have requested to receive communication or there is a need to update you on information about services you have requested from me.
7: OTHER PRIVACY NOTICES
I retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.
This latest revision comes as a result of my ongoing efforts to be transparent and to comply fully with new data protection regulations.
All changes will be effective immediately.